Refund policy

RETURNS Policy

RETURNS & EXCHANGE INFORMATION

We do not offer refunds on any items unless deemed faulty by the supplier. We can, however, offer an exchange or store credit (valid for 12 months from issue date) on full-priced items that meet the following requirements: 

• Full-priced items only. No sale items.
• Garment/s will need to be sent back to us within 7 days of delivery.
• Garments should be returned new, unused and with all tags still attached.
• Any items returned that show signs of wear, have been washed, or have tags removed, will not be accepted and will be returned to the customer.
• Earrings and swimwear are unable to be returned due to health and hygiene reasons.
• Once an item has been exchanged once, we are unable to offer any further exchanges on this item.
• A redelivery fee of $20 will be issued for all exchanges.

 If you would like to return your item/s please follow the steps below:

STEP 1: Email our Customer Service Team at orders@kirkandcoboutique.com.au within 7 days of your delivery notifying us of your return.

STEP 2: Our Customer Service Team will respond with a returns form that must be filled out and posted back with your order. 

STEP 4: Please return your item/s via registered post to the below address:

KIRK + CO Boutique (Returns)

15 Boorowa Street

YOUNG 

NSW 2594

FAULTY ITEMS

We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you received an item that you believe has a manufacturing fault, please contact us immediately via phone/email and provide a photo or two showing the defect/fault, which will speed up the returns process. In the rare event your item has a make-up stain on it we are happy to credit you the dry cleaning bill. A refund will not be issued. 

In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.

PROMOTIONAL DAYS (when we offer a % off storewide, particular brand or participate in a Third Party event) 
No returns on sale items, or sale items that have been further reduced with a coupon code. Full-priced items, the normal return policy applies. 

CANCELLATION POLICY 
Once an order has been placed and we have processed the order you are unable to cancel that order. If you wish to change the items purchased you will have to wait to receive the items and then complete a return as per instructions outlined in the RETURNS Policy. 

IMPORTANT INFORMATION
Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels. We always recommend using registered post with a tracking number to avoid missing parcels.
Please note; if you damage a garment (e.g. after wearing it a button falls off or the zip breaks because of wear) we cannot accept garments back for exchange/credit notes.